DIXIE HEEL

Refund and Exchange Policy: Thank you for shopping with us! We want you to have the best shopping experience possible. Please review our refund and exchange policy below:

1. Refunds:

• Once an order is placed, it cannot be refunded.
• However, within 24 hours of placing your order, You may modify the product and size selection, or opt to receive a merchandise credit
• Please note that once your order has been submitted, the shipping and billing addresses cannot be modified.

2. Exchange Policy:

• We offer a 3-day exchange policy for online purchases, starting from the delivery date of your item.
• If you encounter any issues or concerns, please report them within this 3-day period.

3. Size Exchanges:

• We understand that clothing items may not fit as expected. If the item falls under acceptable return items, you may exchange it for a different size.
• Please return the item within the 3-day exchange policy time period to receive a merchandise credit.

4. Non-Returnable Final Sale Merchandise:

• Certain items are non-returnable and considered final sale. These include post-op supplies such as ace bandages, scar creams, sale items, formal dresses, bodysuits, masks, and accessories.

5. Requirements for Returns and Exchanges:

• Merchandise must be unworn, unwashed, no signs of deodorant stains or marks will be acceptable and in a condition suitable for resale.
• All tags must be attached and in the original packaging.
• We reserve the right to refuse exchanges for items that show signs of wear, fragrances, or smoke.
• Customers are responsible for the shipping fees to return items, and these fees are non-refundable.

6. Process and How to Initiate a Return:

• Report defective items within 24 hours of delivery to receive a merchandise credit.
• Returns must be pre-approved and shipped to our designated return address.
• To initiate a return, please contact us at customerservice@fashiondollzboutique.com with your request.
• If approved, ship the package back within 2 days, including your original packing slip or a note with your full name and order number.
• A merchandise credit will be issued to you as a discount code via email.
• Please note that unauthorized returns will not be processed, and the customer will bear the shipping fee to return the item back to them.